Alisa O’Malley explains how Australia for UNHCR achieved the best retention rate for face-to-face in the most recent donorCentrics benchmarking review. Alisa O’Malley explains how Australia for UNHCR achieved the best retention rate for face-to-face in the most recent donorCentrics benchmarking review. We are very proud of our in-house face-to-face fundraising team at Australia for UNHCR. Established in 2004, it is one of the longest standing in-house teams in Australia and now operates in four cities: Sydney, Melbourne, Brisbane and Adelaide. Our in-house face-to-face team, alongside a small number of fundraisers from two agencies, recruit over 15,000 new regular givers each year. In fact, 70% of our existing 55,000 regular…