In 2005 The Boeing Company made its “Cybergrants” program available in Australia for Boeing moved to an online application process to eliminate hard copy applications and to ensure that consistent information was being collected from not-for-profits. Further, this process routes grants automatically and intelligently to appropriate system users based on organisation and request information. It helps maintain “gates” through which grant requests must pass for approval. The system has a series of automated email events that are triggered when an organisation applies for a grant and when community relations representatives receive a grant that needs actioning. When The Boeing Company first implemented Ene Juurma, partnerships manager at The Smith Family…