Session 2A – Agile squads improve donor experience and retention at Smith Family – Dylan Rose

Session 2B – Planned giving: little understood, little practiced – so much potential – Lawrence Jackson

Session 3 – We’re failing. And it’s our fault – Marcus Blease

Session 5A – Free leads – Mission Australia mines database to reinspire support – Alexis Wolfe, Kitty Marshall

Session 5B – Content + Search – your biggest missed opportunity to raise more money online – Shanelle Newton-Clapham

Session 6 – Magnificent Mezzo! (mid-level fundraising) – Jen Love

Session 7 – Ethiopiaid: Why we changed to a new support engagement system, the lessons learnt and the benefits to date – Sharon Elliott

Session 7 – Ethiopiaid: Why we changed to a new support engagement system, the lessons learnt and the benefits to date – Raphael Macagnan

Session 8A – In times of crisis, champions rise – ASRC’s record breaking appeal – Katrina Grant, Alan White

Session 8B – Digital fundraising in a post-pandemic world – Meredith Dwyer

Session 10A – The search for deeper donor relationships – a new approach to donor retention using archetypes – Dan Geaves

Session 10B – Western Charity Alliance – the power of four – Allan Godfrey

Session 11 – Unfortunately the speaker has not given us permission to publish his slides but you can still watch his entire presentation if you go to the ‘on demand’ feature, explained in the email.

Session 12A – Bucking the trend – Amnesty transforms acquisition program – Aleysha Shafique, Wouter Klootwijk

Session 12B – Multiple Sclerosis WA diversifies to make lotteries sing – Michael Van Oudtshoorn

Session 13 – Unique research reveals Australian donor personas – Martin Paul

Session 15A – How to rebuild your F2F program in a post-Coronavirus world – Adam Watson, Ally Murray

Session 15B – WWF revamps mid-level donor program with great results – Jody Crooks

Session 16 – Storyliving: Creating Transformational Major Donor Experiences – Tammy Zonker

Session 17A – Learnings from Fred Hollows’ online regular giving acquisition – Adriana Aguilera, Simone O’Connor

Session 17B – Wilderness Society invests for long-term growth in gifts-in-wills – Cherie Hansell, Barry Lynch

Session 19 – Vinnies tastes success with multi-year fundraising campaign – Samara Gentle, Clayton Thomas