In 2020, more nonprofit fundraising staff are working from home than ever before.

To support your remote staff, you need to implement a secure, cost-effective solution for essential back-of-house administration tasks, including donor processing and document management.

The PFS Group’s Donorlink™ solution can help.

PFS will provide you with all the necessary software, systems and services to allow your staff to complete settlements successfully. Our service for Australian and New Zealand charities extends the capabilities of your charity’s fundraising department, providing low-cost, quality endorsed response handling, banking and administration solutions.

Capabilities PFS Donorlink™ offers include manual or electronic from lead capture, catalogue orders and surveys, PCI compliant banking and merchant processing, as well fundraising and donation lines. Leads and data can be captured from multiple channels, including social media, telephone, email, SMS, coupons or letters.

Funds are deposited and confirmed within 24 hours, to assist you with your organisation’s cash-flow. PFS is also PCI compliant, ensuring you will meet the strict privacy, security and data demands of the credit card industry and reduce the prohibitive costs of credit card transactions.

Proficiently handling over one million responses each year, PFS Donorlink™ ensures your funds will be deposited and confirmed within 24 hours.By partnering with us, you will lock in certainty, streamline your administration and improve your focus on your core business.

Whether it’s a one-off campaign or ongoing promotional activities, PFS will tailor our integrated response handling solutions to your specific needs. Our continual data entry and comprehensive reporting for each campaign will enable your organisation to cost-effectively receive, manage and analyse all communications from customers and prospects. Management controls and procedures are certified with our quality management system, to ensure product and service integrity.

Outsourcing this back-of-house administration has a number of benefits. One is that your charity can allow for a fixed transaction cost, giving you the ability to budget per response. And your organisation doesn’t need to be large to use Donorlink™, as the service can be scaled to fit varying needs and resources, with costs based on variables like volumes, frequency and how much analysis is required. In fact, Donorlink™ helps smaller charities achieve an efficiency that would be impossible otherwise. Outsourcing also eliminates the need for investment in infrastructure, as the outsourcing partner takes responsibility for the business processes, recruiting and compliance costs.

Transparent and efficient processes mean response-management becomes more than just accurately processing cheques and credit cards. Fundraisers are finding that a better and more consistent response-management process leads to improved results from future donation asks. Also, by establishing business rules and a dialogue with your vendor, high-value donors can be isolated and responded to by way of an additional personal note or phone call, building on these crucial relationships.

In addition, PFS’s experience working with a wide range of charities means we have broader exposure to market conditions and can effectively benchmark your activities. This analysis can be used to improve your overall fundraising efficiency, with a view to becoming ‘best of breed’.

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