Web-based donor management systems are still relatively new to Australian not-for-profits, but as Hamilton Smith found, the benefits have already proved worthwhile for Bible Society NSW. Web-based donor management systems are still relatively new to Australian not-for-profits, but as Hamilton Smith found, the benefits have already proved worthwhile for Bible Society NSW. In 2003 the Bible Society NSW was facing a number of challenges in its management of donors. The existing database system had been heavily modified over the years to address various organisational and structural changes, but it had become unwieldy, time consuming to implement mailing campaigns, caused frustration amongst field staff trying to access information, and did not…